Perishable Logistics in a Dusty Workshop
Specialty coffee roasting is a time-sensitive, messy craft. Beans must be roasted, ground, degassed, and dispatched within 24 hours of ordering. Managing orders required walking back and forth between roasting machines and computer terminals with chaff-covered hands.
- Roasters constantly interrupted manual roasting to check orders on office screens
- Delays in courier batch handover resulted in missed courier cutoff times
- Frequent inventory sync errors between online stock and roasted batch output
They needed a hands-free solution that allowed roasters to query pending orders and initiate shipping dispatches without stepping away from the machinery.
Voice-Driven Operations on the Roasting Floor
By mounting a ZEDOT voice station in the roasting facility, staff could simply speak in natural Urdu or English: "Zed, approve today's espresso blend orders" or "Zed, how many medium roasts are pending dispatch?"
- 100% same-day dispatch compliance achieved for all fresh coffee batches
- Over 350 orders daily processed and verified with zero physical screen touches
- Direct Leopards Courier API booking generated instant batch barcodes
Customer satisfaction soared as coffee enthusiasts consistently received their freshly roasted bags within 24 to 48 hours nationwide.
"From strategy to execution, everything was data-backed and results-focused. The impact was immediate, measurable, and scalable.”